What methods of payment do you accept?We accept all major credit cards & debit cards such as Mastercard Visa etc or PayPal. It is also possible to pay via bank deposit also. AfterPay & LayBuy have also come on board to offer even more flexibility when shopping with Equus Emporium
How do I know what size will fit me?For items that have different size options we do have size charts that you can compare to your current size. If you have any questions regarding sizes for either horse or rider products please email [email protected] We offer fittings from our showroom in Diamond Creek, Victoria and can travel to you to measure you up for new top boots.
What is your returns policy? Equus Emporium does not refund unless the item is faulty. When ordering with Equus Emporium you agree to these terms and conditions. Change of mind returns will result in a store credit, less the original cost of postage to the buyer.
The customer is responsible for all return shipping costs. If your order was eligible for free shipping, a $12.50 postage & handling fee will be deducted from your store credit.
All returned products must meet the following conditions: no tags or labels to be removed, no damage to boxed goods, no labels or addresses to be written on boxes, no damage to the product itself and unworn.
If returned products do not meet the above conditions then a store credit may be refused or an amount deducted from the store credit.
All returns must be returned within 30 days of original delivery.
Feel free to use the contact form below to send through any questions you may have.